I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

Process mapping is a vital technique for visualizing and understanding business processes. It allows you to outline each step involved in a workflow, effectively transforming the invisible into the ...

Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on how to visualize them. If you’ve had trouble deciding on a format for your ...

“I’m interested in moving into business development, but I have no experience. How can I do that?” Over several decades of leading business development—including recruiting, interviewing and retaining ...

Rainmakers and business development directors will sometimes refer to risk and compliance departments as the place where new business goes to die. Sure, it's only a joke, but it represents a commonly ...