E-mail might be a better way, but I can’t help thinking that if “Eric” and I had been on the phone, we could have gotten things squared away in 5 minutes, easy. We like to think of technologies like ...

If you want an army of geeks you can count on to tame an unruly computer, you'd better buy a Macintosh: Apple tech support is by far the most effective of any computer brand's. With most Windows PCs, ...

Live chat software services first emerged in the early 2000s, but struggled to gain traction at first, as customers were more comfortable speaking to a representative directly. However, the technology ...