Tiffany Burns leads McKinsey & Co.'s Atlanta office, its third largest in North America, and serves as the managing partner ...

Get this. You walk up to a robot-run convenience store, place your order on an app, and robotic arms quickly grab your items and deliver them to a secure window, all without any human employees.

You can already buy almost anything with the click of a mouse. Now tech giants are preparing for an AI helper to do even that for you one day. Google, Amazon and OpenAI are racing to add new ...

Forbes contributors publish independent expert analyses and insights. Kiri Masters covers trends in retail media and marketplaces. Amazon's February launch of Rufus, an AI shopping assistant, offers ...

The year 2025 promises a retail landscape unlike anything we've seen before. As the pace of innovation accelerates, retailers are breaking boundaries to engage customers, empower employees and ...

What if your next online purchase didn’t require endless tabs, clunky checkout forms, or even leaving the conversation you’re having with an AI assistant? Imagine describing the perfect handmade gift ...

The future of shopping is supposed to look like this: you tell your AI agent — whether powered by ChatGPT or Perplexity — that you need batteries, a new desk chair and maybe a vacation. Minutes later, ...

I still remember the 1980s and '90s when TV shopping networks like QVC and HSN transformed how people shopped. Charismatic hosts, real-time phone calls and limited-time offers made shopping feel ...

With Gopuff’s new website, customers can watch a live stream from Gopuff's micro-fulfillment center, see what’s being ordered by their local community in real time, get AI-powered personalized ...