Despite efforts to improve customer communications, life insurers are seen as unnecessarily complicating explanations of their policies, according to the J.D. Power 2024 U.S. Individual Life Insurance ...

In the world of life insurance, guarantees have long reigned as the gold standard—products with lifetime guarantees, no-lapse provisions, and steady premiums have been the go-to for risk-averse ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

In a survey covering 85% of the U.S. life insurance market, the Windsor, Conn.-based industry group found that new annualized premiums totaled $17.5 billion last year, a 10% increase from the year ...